SHOPPING INFORMATION

Reviews - Receive a $5 Voucher

Every time you review and rate a book online we send you a $5 voucher, to spend when you next purchase online. There is a limit of one voucher redemption per purchase. Just go to the Redeem Voucher section in the shopping cart to redeem a voucher during your purchase.

The more you share your views on the latest titles you have read, the more vouchers you receive and savings you make.

Great Holiday Promotion

The Noosa Sebel Resort is a great place to stay when you are visiting the Sunshine Coast, Qld Australia.

Currency

All amounts on this site are quoted in Australian dollars. Customers purchasing from countries other than Australia will be charged Australian dollars for items ordered, including postage associated with orders submitted.

Payment Security

We want to assure you that when you place an order on our site you are doing so in an secure and safe environment. Every care is taken to ensure your details are kept secure and confidential at all times.

Here at Dwyer's Bookstore your privacy is vital to us. The only details we collect from you are used to complete your order.

Ordering online with us is safe. We use an encryption method called the Secure Sockets Layer (SSL) that is among the best in use today by e-commerce Web sites and long-time web standard. Your personal information, including sensitive credit card information, is encrypted so that it is indecipherable by others as it travels across the Internet.

Your order is stored on our server (computers) that sits inside a firewall. Firewalls are software and hardware that prevent hackers from breaking into our systems. This is just as important as an SSL connection and maximizes our security. You can rest assured that your information is safe and we NEVER sell or give out any part of your order information, including your e-mail address!

We will only contact you if you subscribe to our newsletter, win a competition, or to have your order confirmed via email. It may also be necessary to contact you if your order is missing important information related to delivery, or if there is a significant delay in shipping time.

Title Hotline

The best way to pass on your feedback or make any inquiries is to send us an email through the 'Contact Us' section.

Should you need some special advice on a title you are interested to order online, feel free to ring our Title Hotline, listed on the home page. One of our friendly staff will answer and be happy to assist you where they can.

Please remember that the offers available online are only available for orders submitted online.

Delivery and Postage

The address you provide in your shopping cart as part of completing your order is the address that your goods will be sent to.

For orders where stock is held in store you should expect to receive your order within 4-6 working days of it being submitted, depending on the postal service.

For orders where there is a title that must be requested from the publisher, you should expect to receive these books within 8-12 working days of your order being submitted, depending on publisher availability and the postal service. If we anticipate a longer delay than this we will contact you to let you know the situation and determine your preference to proceed.

Once you receive your order check that all contents are present and please advise us immediately if your goods are damaged in any way. Dwyer's Bookstore takes every care to ensure your goods are packed securely. However we do not take responsibility for any damages or goods stolen during transit.

Postage to locations within Australia and New Zealand is charged at $5.00 for book orders under $100 and is free for book orders over $100. Postage on international orders is quoted separately and you are advised of the rate applicable to you once you submit your order.

Orders to Destinations Outside Australia and NZ

If you place an order with a delivery address outside Australia and NZ, you will be informed by email, once you place your order, of any additional postage charges that will apply (in excess of the order total in the shopping cart).

Your credit card will not be processed until you advise us that you are happy for us to add the additional postage charges to your order total. The packing slip, sent with your order, will also confirm any additional postage amounts.

Returns and Refunds

Dwyer's Bookstore does not accept refunds or returns on any titles, so it is important that you purchase carefully. There are reviews and ratings on many titles to help with your selection.

New Releases

As you browse over our site you might come across titles that have 'New Release...Available (at a date in future)'. This just means that you can order the latest titles to be released over the next few months.

Feel free to include these titles in your order - it often makes sense, especially if the title is going to be a popular one, as early stocks in bookstore sell out quickly, and this is a way of securing your copy.

The order will be delivered to you once the title is released by the publisher.

Dwyer's Bookstore Vouchers

We have two types of Vouchers available when you shop online.

Gift Vouchers are available in a range of denominations. You can purchase them online in the 'Purchase Voucher' section - just add the voucher to your shopping cart like all other items. Gift Vouchers purchased online can only be claimed online.

Free Vouchers are automatically emailed to you with every book purchase over $50. This Voucher can be claimed online when you next purchase, or you can give the Voucher to a friend to use online.

Claiming your Vouchers is simple and easy. In your shopping cart you will see a section called 'Claim Your Dwyer's Bookstore Voucher Here'. Click on this section and enter your Voucher Code (in full including all characters and the decimal point).

Once your Voucher is claimed it can not be used again and any unused portion is no longer valid. Only one Voucher per purchase can be claimed. Vouchers can expire at any time.

QTC Promotion

Dwyer's Bookstore and Queensland Theatre Company (QTC) have teamed up to provide you with the chance to win one of the 2 double passes to see a QTC performance during 2008.

All you have to do is make a purchase online and you will go into the draw to win 1 of 2 double passes. The draw will be conducted at close of business (6pm Queensland time) on 20 March 2008.

Theatre bookings are subject to availability.